Prime Prints and Hyperbyte Innovations (“we”, “us”, or “our”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed print solutions, visit our websites, or engage with us in other ways. Please read this policy carefully. By using our services or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our managed print services. The types of information we may collect include:

a. Personal Information
When you sign up for our services or engage with us directly, we may collect personal information such as:

• Name
• Company Name
• Job Title
• Email Address
• Phone Number
• Payment Information (billing address, payment method, etc.)

b. Usage Data
We automatically collect certain technical information when you use our website or services, including:

• IP address
• Browser type and version
• Operating system and device information
• Pages visited on our website
• Referring/exit pages
• Date and time of access

c. Print Data
In the course of providing our managed print solutions, we may collect data related to your print usage, including:

• Print volumes
• Types of documents printed
• Toner or ink usage
• Device status and performance data
• Service usage history

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: We use your personal information to provide the services you have requested, such as print device installation, maintenance, support, and supply management.

• To Improve and Personalize Our Services: We analyze usage data and print data to improve the quality, efficiency, and reliability of our services, and to tailor our offerings to better meet your needs.

• To Communicate with You: We may use your contact information to send important notices, updates, or service-related information, such as billing notifications, support requests, and product recommendations.

• To Process Payments: We use payment information to process transactions related to our services.

• To Ensure Security: We may use your information to detect and prevent fraud, unauthorized access, or misuse of our services.

• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes, or to respond to requests from government authorities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us perform tasks such as payment processing, customer support, marketing, data analysis, and print supply management. These third parties are required to protect your information and may only use it to provide services on our behalf.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes (e.g., subpoenas, court orders), or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers.

• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you close your account or stop using our services, we may retain certain data for a period of time in order to comply with legal obligations or resolve disputes.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal data.
• Deletion: You can request that we delete your personal data, subject to certain exceptions.
• Restriction: You may request a restriction on how we process your data in certain circumstances.
• Portability: You may request a copy of your personal data in a machine-readable format, which you can use with other services.
• Object to Processing: You can object to the processing of your personal data in certain circumstances, including for marketing purposes.

To exercise any of these rights, please contact us at the information provided below. We may request verification of your identity before processing certain requests.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience when using our website and services. Cookies are small files stored on your device that help us remember your preferences, improve site functionality, and analyze website traffic.

You can manage your cookie preferences through your browser settings, including disabling cookies, though doing so may affect your ability to use certain features of our website or services.

7. Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using industry-standard encryption, secure servers, and access controls. However, no security system is completely infallible, and we cannot guarantee the security of your information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.