These Terms and Conditions (“Terms”) govern the use of managed print solutions (“Services”) provided by Prime Prints and Hyperbyte Innovations (collectively, “We”, “Us”, or “Our”). By accessing or using our Services, you (“Client”, “Customer”, or “You”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Services.

1. Services Provided

Prime Prints and Hyperbyte Innovations offer comprehensive managed print solutions, including but not limited to:

• Print device procurement, installation, and setup
• Ongoing maintenance and support of printers and copiers
• Managed print software and monitoring
• Supplies management (e.g., toner, paper)
• Print volume tracking and reporting
• Print cost optimization and analysis

Our services are designed to improve print efficiency, reduce costs, and streamline printing operations for businesses of all sizes.

2. Service Agreement

• By signing a service agreement, you agree to engage Prime Prints or Hyperbyte Innovations to provide managed print services for the duration specified in the agreement.
• The scope, terms, and conditions of your specific service agreement will supersede these general Terms and Conditions, but both documents will apply concurrently.

3. Pricing and Payment

• Prime Prints and Hyperbyte Innovations will provide pricing based on your needs assessment, volume requirements, and service level. The pricing may include setup fees, recurring charges, and/or per-page print charges.
• Payment terms are as follows: [Insert payment terms, such as due dates, late fees, billing cycle, etc.]. Late payments may incur a [Insert late fee percentage]% monthly late fee on overdue amounts.
• Prices are subject to change with notice provided to you, based on your contract terms.

4. Responsibilities of the Client

• The Client is responsible for providing access to the print devices and network for installation, maintenance, and monitoring.
• The Client must ensure the print devices are used in accordance with the manufacturer’s guidelines and will not hold Prime Prints or Hyperbyte Innovations liable for damage resulting from misuse, negligence, or improper handling.
• Clients must promptly notify us of any issues with their print devices or services, including hardware malfunctions or excessive ink/toner usage.

5. Warranty and Support

• Prime Prints and Hyperbyte Innovations provide warranty coverage for hardware and services based on the terms of your service agreement. Our warranty covers defects in materials and workmanship but does not cover damages caused by accidents, misuse, or unauthorized repairs.
• Support is available during business hours, with emergency support options outlined in your service agreement. Response times and service level agreements (SLAs) are specified per contract.

6. Supply Management

• We will provide toner, ink, and paper supplies as part of your managed print service, in accordance with your service agreement.
• It is your responsibility to notify us if there are any changes in your print volume, which could impact supply usage.
• The Client agrees to use only the supplies and consumables recommended by Prime Prints or Hyperbyte Innovations to avoid voiding warranties or causing damage to the devices.

7. Intellectual Property

• All intellectual property rights, including software, trademarks, and logos, used in connection with the Services remain the property of Prime Prints or Hyperbyte Innovations or their licensors.
• The Client agrees not to reproduce, reverse engineer, or distribute any software or proprietary materials provided as part of the Service, except as expressly permitted by us.

8. Confidentiality

• Both parties agree to maintain confidentiality regarding all proprietary information, business data, and print volume data exchanged during the course of the Services. This includes client business operations, pricing, and any confidential information shared.

9. Data Security and Privacy

• Prime Prints and Hyperbyte Innovations take reasonable precautions to ensure that your data, including print job data and network information, is secure. However, we cannot guarantee that data transmitted over the internet will be 100% secure.
• For more details on how we handle personal and business data, please refer to our Privacy Policy.

10. Limitation of Liability

• Prime Prints and Hyperbyte Innovations will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our Services, including but not limited to lost profits, lost data, or business interruptions.
• Our total liability for any claims arising from our Services will be limited to the total amount paid by the Client for the specific Service in question over the 12-month period preceding the claim.

11. Termination and Cancellation

• Either party may terminate the service agreement with written notice, in accordance with the terms of the agreement.
• If you wish to cancel the Service, you must provide [Insert cancellation notice period] notice.
• Early termination of a contract may result in penalties, as specified in your service agreement.

12. Force Majeure

• Neither party will be held liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, or network failures.

13. Amendments and Modifications

• Prime Prints and Hyperbyte Innovations reserve the right to amend or update these Terms and Conditions at any time. Any changes will be posted on our website or communicated directly to Clients.
• Continued use of our Services after the changes have been posted will constitute acceptance of the revised Terms.

14. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert jurisdiction], without regard to its conflict of law principles.

15. Contact Information

For any questions or clarifications regarding these Terms and Conditions, or to reach our customer support team, please contact us at: